Privacy Policy won44 – Your Personal Data Protection

1 Personal Information We Collect

When you register and use the won44 platform, we collect several categories of personal information to ensure our services operate safely, smoothly, and in line with your needs as a member. The information collected falls into two main categories:

Information You Provide Directly:

• Registration Information: Full name, date of birth, mobile phone number, email address, and account password.
• Identity Verification (KYC) Information: A copy of your identity card (MyKad), passport, or other valid identification document, along with proof of address such as a recent utility bill or bank statement.
• Financial Information: Bank account number, e-wallet phone number (TNG, GrabPay, Boost, DuitNow), and details of any other payment methods you have registered for deposits and withdrawals.
• Communications: Any messages, complaints, or enquiries you submit to the won44 customer support team via Live Chat, email, or other communication channels.

Information Collected Automatically:

• Technical Data: IP address, web browser type and version, device type, operating system, and time zone settings.
• Usage Data: Login records, game history, total wagering amounts, wins and losses, deposit and withdrawal records.
• Location Data: General location information based on IP address for geographic verification and fraud prevention purposes.
• Cookie Data: Information about your browsing activity on the won44 platform, collected through cookies and similar tracking technologies.

2 Purpose of Personal Data Collection

Won44 collects your personal information solely for legitimate and necessary purposes in order to deliver quality services. Below is a summary table of the purposes for data collection:

3 How We Use Your Data

Won44 uses your personal data responsibly to deliver the best, safest, and most personalised gaming experience to every member. Here is a more detailed breakdown of how we use your data:

• Account Verification and Security: Your personal data is used to verify your identity at login, process password reset requests, and detect any suspicious activity that may indicate an unauthorised access attempt on your account.
• Processing Financial Transactions: Your bank and e-wallet information is used solely to process deposits and withdrawals to and from your won44 account. We ensure every transaction is processed quickly and accurately.
• Regulatory Compliance: won44 is required by law to conduct KYC checks, monitor suspicious transactions, and report activities potentially involving money laundering to the relevant authorities.
• Personalize Your Experience: Usage data allows won44 to recommend games you may be interested in, personalise the platform interface, and deliver bonus offers more relevant to your gameplay patterns.
• Analytics and Improvement: won44 analyses usage data in aggregate form (not individually identifiable) to understand platform usage patterns, identify areas for improvement, and develop useful new features.
• Service Communications: We use your email address and phone number to send you important account notifications, transaction confirmations, security alerts, and relevant policy updates.

4 Information Sharing and Disclosure

Won44 does not sell or rent your personal data to any third party. However, under certain limited circumstances, we may share your information with the following parties:

• Trusted Service Providers: We work with carefully selected third-party companies to help operate our platform — including payment processors, game software providers, cloud service providers, and customer support platforms. All such providers are bound by strict confidentiality agreements and may only use your data for the specific purposes agreed upon.
• Regulatory Authority and Law Enforcement: won44 may be required to disclose personal information to regulatory bodies, law enforcement agencies, or courts when mandated by law or a valid court order.
• Fraud Prevention: To protect all members, won44 may share necessary information with industry fraud prevention partners to detect and prevent fraudulent activity or money laundering.
• Business Transfers: Should won44 undergo a merger, acquisition, or asset sale, members' personal data may be transferred as part of the business assets. In such cases, members will be notified in advance and the same or stricter privacy policy will continue to apply.

5 Personal Data Security

The security of your personal data is won44's top priority. We continuously invest in the latest security technologies and procedures to protect your information from unauthorized access, disclosure, alteration, or destruction.

The security measures we implement include:

• 256-bit SSL Encryption: All communication between your device and won44's servers is protected with 256-bit SSL encryption — the same level of encryption used by world-class financial institutions.
• Two-Factor Authentication (2FA): won44 supports two-factor authentication for an additional layer of protection over your account, making unauthorised access virtually impossible even if your password becomes known to others.
• Internal Access Controls: Only won44 staff with a legitimate business need who have undergone background checks are permitted to access member personal data, and every access is recorded in a secure audit log.
• Continuous Monitoring: Our systems are monitored 24/7 to detect anomalies, intrusion attempts, and suspicious activity. Our cybersecurity team is ready to respond swiftly to any threat.
• Penetration Testing: won44 regularly conducts penetration testing by independent security experts to identify and close any vulnerabilities in our systems before they can be exploited.
• Secure Data Backup: All data is regularly backed up to a secure, separate location to ensure service continuity and data recovery in the event of an unexpected incident.

6 Cookies and Tracking Technologies

Won44 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: These cookies are strictly necessary for the core functions of the won44 platform, including login sessions, account security, and language preferences. They cannot be disabled without affecting platform functionality.
• Performance Cookies: We use these cookies to understand how members interact with our platform — which pages are visited most, how long sessions typically last, and where members encounter issues. This information is used to continuously improve the overall user experience.
• Functional Cookies: These cookies allow the won44 platform to remember your preferences such as language settings, display configurations, and login information for a smoother return experience.
• Analytics Cookies: won44 uses analytics tools to understand platform usage patterns in aggregate and anonymised form for continuous improvement purposes.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data held by won44:

To exercise any of the above rights, please contact the won44 Data Protection team via 24/7 Live Chat or by emailing [email protected]. Please state the specific right you wish to exercise and we will respond within 14 business days.

8 Data Retention Period

Won44 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable Malaysian law.

• Active Account Data: For as long as your account remains active and you continue to use won44's services.
• Closed Account Data: Financial transaction records and KYC information are retained for a minimum of 7 years following account closure, in compliance with Malaysia's anti-money laundering legal requirements.
• Communication Logs: Customer support communication records are retained for 3 years for dispute resolution and service improvement purposes.
• Marketing Data: Information used for marketing communications is retained until you withdraw your consent or close your account.
• Technical Logs: System and security logs are retained for 12 months for diagnostic and security purposes.

9 Child Protection

The won44 platform is strictly for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from minors under the age of 18.

• The won44 registration process requires verification that the user is at least 18 years of age.
• Our KYC process will detect and reject any registration attempts by underage individuals.
• Should we discover that we have inadvertently collected personal data from a minor under the age of 18, we will immediately take steps to delete that data and close the relevant account.

10 Changes to This Privacy Policy

Won44 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or developments in the services we offer.

• Material changes will be communicated to all members via their registered email and in-platform notifications at least 7 days before the changes take effect.
• The "Last Updated" date at the top of this document will be updated each time a change is made.
• Your continued use of the won44 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
• Older versions of this Privacy Policy are kept in our archive and can be requested by any member who wishes to review them.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

11 Contact the won44 Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or how won44 handles your personal data, we are here to listen and assist you.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week within the won44 platform — the fastest way to get immediate assistance.
• Email: [email protected] — for enquiries that require more detailed explanation or written documentation.

Our friendly and experienced team will respond in both Bahasa Melayu and English, committed to handling every inquiry with respect and professionalism within the promised timeframe.