Terms and Conditions won44 – Complete Platform Usage Guide

1 Definitions and Interpretation

In these Terms and Conditions, the following words and phrases have the meanings stated below unless the context requires otherwise:

• "won44" or "Platform" refers to the won44.app website, mobile app, and all related services operated under the won44 name.
• "Member" or "Player" refers to any individual who has registered and holds an active account on the won44 platform.
• "Account" refers to the personal account registered by a Member on the won44 platform, including all associated personal information, account balance, and transaction records .
• "Service" refers to all games, features, functions, and content available on the won44 platform including slot games, fish shooting, bingo, sports betting, and others.
• "Bonus" refers to any free credits, free spins, cashback, or other incentives granted by won44 to Members subject to specific terms.
• "KYC" (Know Your Customer) refers to the identity verification process conducted by won44 to ensure the authenticity of each Member's information.
• "Withdrawal" refers to the transfer of funds from a Member's won44 account to the payment method registered by the Member.

2 Member Eligibility

To register and use the won44 platform, you must meet all of the following eligibility requirements:

• Be at least 18 years old on the date of registration.
• Residing in a geographic region that does not restrict access to won44's services.
• Possess full legal capacity to enter into a binding agreement.
• Never previously banned from using the won44 platform or any related platform.
• Not registering on behalf of another individual or any third party.
• Not diagnosed with or currently undergoing treatment for gambling addiction.

Won44 reserves the right to request proof of eligibility at any time. Failure to provide satisfactory proof within the stipulated period may result in account suspension or closure.

3 Registration and Account Management

The won44 account registration process is straightforward and free. However, there are several important rules that must be followed:

1. Accurate Information: You must provide accurate, complete, and up-to-date information during registration. Your name, phone number, email address, and payment details must match a valid identity document.
2. One Account Only: Each individual is only permitted to hold one won44 account. Attempts to register multiple accounts — whether using different names, emails, phone numbers, or payment methods — are prohibited.
3. Password Security: You are solely responsible for keeping your account password confidential. won44 will not be liable for any losses resulting from unauthorised access caused by your own negligence.
4. Email Verification: After registration, you are required to verify your email address within 48 hours to fully activate your account.
5. KYC Verification: For your first withdrawal or when requested by won44, you are required to complete the KYC process by submitting a valid copy of your identity card or passport along with proof of current address.

4 Deposit and Withdrawal

Won44 supports a variety of local Malaysia payment methods to facilitate your financial transactions. The following terms govern deposits and withdrawals:

Deposit:

• The minimum deposit amount is as specified on the payment page and is subject to change from time to time.
• Successful deposits will be credited to your account promptly, depending on the payment method selected.
• Won44 does not charge any processing fees for deposits. However, your financial institution may impose its own charges.
• Accepted deposit methods include FPX, TNG eWallet, GrabPay, DuitNow, Boost, and all major commercial banks in Malaysia.

Withdrawal:

• All withdrawal requests must be submitted through the withdrawal section within your account.
• Withdrawals will only be processed to the same payment method used for the deposit — this is a security measure to prevent fraud.
• The KYC verification process must be completed before your first withdrawal can be processed.
• Won44 reserves the right to delay withdrawals by up to 5 business days in cases that require additional security review.
• Any attempt to withdraw funds originating from fraudulent activity or money laundering will be reported to the relevant authorities.

5 Bonus and Promotions

Won44 offers various bonuses and promotions to its members from time to time. All bonuses are subject to the following terms:

• Wagering Requirements: All bonuses carry a wagering requirement that must be fulfilled before any winnings derived from that bonus can be withdrawn. The specific wagering requirement for each bonus will be stated in the relevant promotion terms.
• Validity Period: Each bonus has a limited validity period. Bonuses not used within the validity period will expire automatically.
• One Bonus Per Promotion: Each Member is eligible to claim each promotion once only, unless otherwise stated in the relevant promotion terms.
• Bonus Abuse Prohibition: Any attempt to abuse the won44 bonus system — including registering multiple accounts, placing opposing bets (bonus abuse), or fraud — will result in account closure and forfeiture of all related bonuses and wins.
• Right to Withdraw Bonus: won44 reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice if there is evidence of abuse or breach of terms.

6 Game Rules

All games available on the won44 platform are operated in accordance with the rules set by their respective software providers. The following general rules apply to all games:

• The outcome of all games is determined by a Random Number Generator (RNG) that has been independently verified and certified, ensuring complete fairness.
• In the event of a technical disruption during an active game, won44 reserves the right to void that game round and return the wager to the player.
• Results displayed by the won44 server are final. In the event of any discrepancy between what is shown on a player's device and the server records, the server records shall prevail.
• Won44 reserves the right to void any bet deemed to have been placed fraudulently or through exploitation of a software bug.
• The minimum and maximum wagering limits for each game are stated within the respective game interface.

For sports betting games, all wagering conditions such as maximum win limits, accumulator betting requirements, and special rules for specific events are detailed in the sports betting section of the won44 platform.

7 Prohibited Player Conduct

To maintain a safe and fair environment for all Members, won44 strictly prohibits the following:

• Using automation software, bots, scripts, or third-party tools to play or place bets on the won44 platform.
• Collusion or alliances between players to cheat or gain an unfair advantage in any game.
• Money laundering or using the won44 platform for any illegal activity.
• Using a payment method that does not belong to you, or using a third-party credit/debit card without authorization.
• Threats, abusive language, harassment, or aggressive behaviour toward support staff or other players.
• Attempting to access the won44 backend systems, or exploiting bugs or security vulnerabilities in the platform.
• Posting marketing links without authorization or using the platform for advertising purposes without written consent from won44.

8 Account Closure and Suspension

A won44 account may be closed or suspended under the following circumstances:

Closure by Member:

• You may close your account at any time by contacting the won44 support team via Live Chat or email.
• Prior to closure, all eligible balances may be withdrawn subject to standard verification processes.
• Members who choose account closure for responsible gaming reasons may apply for self-exclusion, which will prevent re-registration for a defined period.

Closure by won44:

• Won44 reserves the right to close your account immediately in the event of a breach of these Terms, fraudulent activity, bonus abuse, or prohibited conduct.
• In cases of closure due to fraud or illegal activity, won44 reserves the right to hold all funds in the account until the investigation is complete.
• Won44 also reserves the right to close accounts that have been inactive for more than 12 consecutive months after providing reasonable notice.

9 Privacy and Data Protection

Won44 respects the privacy of all its Members and is committed to protecting your personal data in accordance with the provisions of Malaysia's Personal Data Protection Act (PDPA) 2010.

• Personal data collected during registration and platform use is used solely for account management, payment processing, identity verification, and service improvement.
• Won44 will not sell, rent, or disclose your personal data to third parties without your consent, except where required by law or court order.
• Your data is protected using the latest encryption technology and stored on secure servers with strict access controls.
• You have the right to access, correct, or request deletion of your personal data by contacting the won44 support team.

For full details on how won44 collects, uses, and protects your personal data, please refer to the won44 Privacy Policy which forms part of these Terms and Conditions.

10 Disclaimer and Limitation of Liability

The following points are important to understand regarding won44's limitation of liability:

• Won44 provides its gaming platform on an "as-is" basis and makes no warranties regarding the continuous availability, accuracy, or suitability of the platform for any particular purpose.
• Won44 is not liable for any direct, indirect, consequential, or incidental losses arising from the use of or inability to use the platform, including financial losses from gambling activity.
• Won44 is not liable for service disruptions caused by factors beyond our control, including internet outages, third-party hardware failures, or force majeure events.
• Won44's maximum total liability to any Member for any claim shall not exceed the net deposit amount made by that Member in the 30 days preceding the claim.

11 Responsible Gaming

Won44 takes its responsibility for the well-being of all Members seriously. We provide a range of tools and resources to help you play responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings to manage your spending.
• Wagering Limit: Limit the maximum amount you can wager in a single gaming session.
• Self-Exclusion: Members may apply to exclude themselves from the platform for a specified period or permanently.
• Time Reminder: Set play time reminders to help you stay aware of how long you spend on the platform.
• Professional Support: If you or someone you know is experiencing a gambling problem, please seek professional help immediately.

For more information about the won44 responsible gaming programme, please visit the Responsible Gaming us.

12 Changes to Terms and Governing Law

Won44 reserves the right to amend, add, or remove any part of these Terms and Conditions at any time in accordance with business requirements or changes in applicable law.

• Material changes will be communicated to Members at least 7 days before taking effect, via email or in-platform notification.
• Continued use of the won44 platform after the effective date of any changes constitutes full acceptance of the updated terms.
• If you do not agree with any changes to the terms, you have the right to close your account before the changes take effect.

Applicable Law: These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms shall first be resolved through negotiation between both parties before any legal proceedings are initiated.